How old do you have to be to become a member of Zala Land?
You must be 18 years or older to be a Zala Land member. By subscribing to Zala Land, you hereby certify you meet this age requirement.
How often are Zala Lands sent out?
Zala Land are sent out once each month and we anticipate all Cargo being delivered between the 23rd-28th of each month. Signups are taken until 9pm PT on the 20th, unless otherwise specified. If you signup after 9PM PT on the 20th, your first cargo will come in the following month. For example, if you signed up on the 21st of January, the first cargo you’d receive would be our February cargo.
What is in the Cargo?
We send you new items every month. Items could include rolling papers, pipes, containers, cleaners, grinders, games, and anything dope that will keep you fresh and safe.
When I signup, how often am I charged?
You are charged the day you signup and then every time your plan renews. For example, a one month plan would renew and charge every 30 days and a six month plan would charge you six months then renew and charge six months later. Plans renew between the 1st-5th of every month.
When I sign up for a 3 or 6 month plan, is it all charged up front?
Yes. You are charged in advance the full discounted price for your subscription choice.
Where do you ship?
We are currently shipping to the US (including APO and FPO). We send our cargo boxes out via USPS.
How do I cancel my account?
Even though we would hate to see you go, you can email us at aircontrol@ZalaLand.com and we’ll get you taken care of.
My tracking number says shipping address received but no other information, or that info is not available, what should I do?
It can take up to 48 hours for the USPS system to fully provide tracking information after they receive it, just give it a day and it should appear.
What should I do if my shipping address has changed?
Contact us at aircontrol@ZalaLand.com with your new address as soon as you know your new address.
I have some weird questions not covered in this FAQ, what should I do?
Reach out to us at aircontrol@ZalaLand.com and we will glady answer any and all questions/comments/feedback/concerns. We have someone handling air traffic control around the clock answering questions.
My Cargo is missing an item or is damaged/broken. What should I do?
In the rare case an item comes damaged or is missing, please contact our customer service team and we’d be happy to resolve your request. Validity of a damaged item will be at the discretion of the support agent. Due to inventory changes, any issues must be reported within 30 days of receiving your shipment notification and allow up to 2 weeks for your replacement to ship once confirmed by the support agent. Once it is processed, you will receive an email with new tracking information.
I am unhappy with my cargo and hate the items, what should I do?
We VERY rarely hear this, but unfortunately it is impossible to please everyone. If you are unhappy with your Zala Land Box, please send us an email to aircontrol@ZalaLand.com and we can make arrangements for you to send it back and receive a full 100% refund. You are responsible for making sure that ALL items arrive back to us in in working condition. Refunds will be issued immediately once we receive the returned package.